Sunday, February 26, 2006

If you can't stand the heat...

...get out of the kitchen. So said probably the straightest talking President in the history of the United States, Harry S. Truman.

He also said, "I ain't giving them hell, I'm telling it like it is. They just think it's hell." Seems an appropriate response to this blow up by the CEO of Mesa Airlines, which operates United Express commuter flights into our local airport - Hayden / Steamboat Springs (HDN) - under contract to United. He's not happy that our community has dared to complain to United head office about the poor performance of the United Express service.

Here's a classic example of statistical manipulation. He quotes on-time performance excluding weather-related cancellations. But a big part of the problem is that Mesa is canceling due to weather when all the other airlines are managing to fly in. So that's like saying "except when I'm screwing up, I'm doing a great job."

United are not blameless either. They've contracted Mesa to provide the flights and Skywest to provide the ground services. Talk about a recipe for buck passing and finger pointing.

To give you an idea how clueless Mesa are, when they cancel flights they organise buses to bring the passengers to Steamboat. Except they drive them 25 miles past Steamboat to the airport and drop them there in the middle of the night in the middle of nowhere!

And he's missed the main point. Putting aside all the current service problems, the main point of our respresentations to United is that we'd like to see the Dash-8 turboprops replaced with a regional jet service.

No comments: