Today I spent two hours standing in a check in line at Paris Charles De Gaulle Airport (truly one of the first world's worst airports).
As the departure time for our flight drew closer and the crowd grew more agitated, how did the Air France staff providing the check in services for our Delta flight handle it? Well, there were lots of supervisory staff running around looking important, but doing little of anything that would actually help solve the problem, and the staff behind the counter clearly were not going to let anything get in the way of taking their scheduled breaks. At one stage there was a total of two agents to check in nearly a thousand passengers for three flights.
Airlines have been doing this for a long time. It ought to be a simple formula - we've got X passengers to check in, we have Y minutes to do it, therefore we need Z agents. It isn't rocket science. It isn't even advanced math. It's a problem that a well educated 12 year old ought to be able to solve.
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