Yesterday my network attached drive failed. Unlike last time, I had all the data backed up.
It was easy enough to run down to Staples and get a new one. I couldn't get the same brand/model, and whilst all network drives do much the same things, they all do it slightly differently, so I had to spend a couple of hours getting it configured and all of the computers mapped to the right virtual drives so all my backup routines would continue to work correctly. It should have only taken 15 minutes, but the user guide was next to useless. The people who wrote it obviously have no concept of stepping the user through key concepts or common tasks.
The trickiest part was installing the client software on Marie's netbook which doesn't have a CD drive. The instructions included the following "if your computer does not have a CD drive, go to http://www.seagate.com/goflexhomesupport/" which I did, expecting to be able to download the software. No sign of it, or anything else that would help me solve the problem. So I had to copy the CD to a USB drive and install it that way.
Not a big deal really, but this is supposed to be consumer grade technology. There's no way the average consumer (i.e. someone who doesn't like to play with computers) could install this correctly.
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