I've blogged before on how hopeless United Airlines are.
I've just returned from a one night/one day trip to Washington DC. I managed to use some miles to upgrade to what US carriers insist on calling "First Class", but the experience still managed to remind me how bad these guys are.
In United's defence let me begin by at least admitting that the attitude of their staff has generally improved over the past couple of years. I think they've finally woken up to the fact that their jobs are on the line. I should also add that this is the first trip I've taken in ages when every flight was on time, no connections were missed and no bags were lost (the latter helped by only having carry-ons)!
But the cabin environment and especially the food continue to put United at the bottom of the heap (right at the bottom now that Northwest have been absorbed by Delta). On the way out dinner consisted of a salmon salad which was basically some very sad looking lettuce leaves and what looked like the lowest possible quality tinned salmon. On the way back "dinner" consisted of a ham sandwich on the driest most unappetising bread roll I've ever seen.